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FAQ
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How long do the lights typically last for?The lights are rated for roughly 50,000 hours of use. Most people use the lights for around 5 hours a night and at that rate they should last around 15-25 years.
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How energy efficient are Lux Tracks lights?Our LED pucks are designed for high efficiency and low power consumption, making them an eco-friendly and cost-effective lighting solution. The LEDs use significantly less energy compared to traditional halogen or incandescent bulbs and have a longer lifespan.
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For the initial setup of your Lux Tracks lighting with the WLED controller using a DigQuadyou'll need a computer and a USB-C cord. Here’s a streamlined guide to get you started: Connect the Hardware: Plug the USB-C cord into the DigQuad and connect the other end to your computer. Install Firmware: Install version 14.1 onto the DigQuad. This process will typically involve downloading the firmware and flashing it using a tool like WLED web installer. Wi-Fi Setup: Once the firmware is installed, you’ll be prompted to configure your Wi-Fi settings. Enter the password corresponding to your Wi-Fi network to establish a connection. Configure Settings: Open the WLED app and navigate to the settings, then go to the "Config" section. Adjust LED Preferences: In the "LED Preferences" menu, ensure you enable the "Automatic Brightness Limiter" and set the maximum current to 4000mA to protect your LEDs from overheating. Set LED Type and Count: Under "LED Outputs," select the option for "SK6812/WS2814 RGBW" for the type of LEDs you are using. Set the color order to RGB. Input the total count of LEDs you’ve installed in that channel. Configure GPIO Pins: Make sure the "GPIO" setting for the main output is set to 16, ensuring correct data signal flow from the DigQuad to your LED setup.
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How do I connect to the WLED app to control my lights?Connecting to the WLED app is straightforward: Ensure your LuxTracks lighting kit is powered and the controller (DigQuad, except in the 50 ft kit) is plugged in. Download the WLED app from your smartphone’s app store. Open the app and follow the on-screen instructions to connect to your lighting system via Wi-Fi. The app allows you to control the lighting colors, patterns, and schedules directly from your smartphone.
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What is the installation process like?Lux Tracks kits are designed with DIY enthusiasts in mind: Layout the tracks along the area you wish to illuminate. Connect the tracks with the provided connectors and secure them in place. Insert the LED pucks into the tracks. Connect the power supply and controller as detailed in the included instruction manual. Once installed, power up your system and use the WLED app to adjust your settings as needed. However we always recommend that you hire a professional to install the lights to limit unforeseen hazards that may arise.
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How do I maintain my outdoor lighting system?Maintenance is minimal for Lux Tracks lighting systems. We recommend regularly clearing debris from the tracks and ensuring that the LED pucks are not covered by soil or foliage to maintain optimal light output. Periodically check connections for corrosion, especially in salty or humid environments, and replace parts as necessary.
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Are Lux Tracks lighting kits environmentally friendly?Yes, our LED technology is designed for energy efficiency and a lower environmental impact compared to traditional lighting solutions. LEDs consume less power and have a longer lifespan, reducing both energy use and waste.
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What are all of the colors you can choose from?You can choose from over 16,000,000 colors.
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How can I contact customer support if I have questions or need assistance?Our dedicated customer support team is available to assist you with any questions or concerns. You can contact us via email, or through our website’s support portal. We are committed to providing excellent service and support to ensure your satisfaction with our products.
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Is technical support available if I have issues with installation or operation?Absolutely! LuxTracks provides comprehensive technical support for all our products. If you encounter any issues during installation or operation, please contact our support team through our website or customer service hotline. We’re here to help ensure your lighting experience is seamless and satisfying.
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What warranty do Lux Tracks lighting kits come with?Lux Tracks is committed to quality and customer satisfaction. All our lighting kits come with a 5-year limited warranty covering defects in materials.
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What materials are used in Lux Tracks lighting kits?Lux Tracks lighting kits are built with durability and weather resistance in mind. Our tracks are made from high-quality aluminum, which offers both strength and corrosion resistance, ideal for outdoor conditions. The LED pucks are encased in sturdy, weatherproof materials to ensure long-lasting performance.
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Can I install the lighting kits myself or do I need a professional?While Lux Tracks lighting kits are designed with user convenience in mind, we always recommend hiring a professional for installation to ensure safety and the best performance of your lighting system. However, if you possess technical skills and are comfortable with DIY projects, you should be able to install the kit yourself. Detailed instructions are included with every kit to guide you through the process.
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Are the lighting kits safe for outdoor use in all weather conditions?Yes, Lux Tracks lighting kits are rated for outdoor use and are built to withstand various weather conditions, including rain and snow. The weatherproof design of the tracks and LED pucks ensures reliable performance year-round. we always recommend hiding the control box under a soffit.
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How do you control the lights?You’ll be able to control the lights with your mobile device on our app.
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Can the lights be used with a timer?Absolutely! Lux Tracks kits can be integrated with timers within the app to enhance convenience and energy efficiency. This accessories can be configured via the WLED app or through additional hardware depending on your specific needs.
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What is the maximum length I can extend my Lux Tracks system to?The maximum recommended length for a single connected Lux Tracks system varies depending on the power supply and controller capabilities. Typically, you can extend up to 200 feet without needing additional power sources or controllers. For larger installations, additional components may be required to maintain system stability and performance.
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Can I extend or customize my lighting kit?Yes, Lux Tracks kits are designed to be flexible and expandable. You can add additional tracks and lights to extend your setup. Custom options such as different track colors and light temperatures are also available to ensure your lighting perfectly matches your aesthetic needs.
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Are the LED pucks replaceable?Yes, the LED pucks in our Lux Tracks kits are designed to be replaceable. If a puck needs to be replaced due to damage or at the end of its lifespan, you can easily order replacements from us directly.
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How many LED's are in each bulb?There are three per bulb.
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What controllers come with the Lux Tracks lighting kits?All our lighting kits, except for the 50 ft kit which is Athom or Ericity, come equipped with a DigQuad controller. This controller enables advanced control over the lighting system and is compatible with the WLED app for ease of use and customization.
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What is power injection, and when do I need it for my Lux Tracks lighting kits?Power injection is a technique used to maintain consistent voltage and brightness across long runs of LED lights. For Lux Tracks lighting systems, we recommend implementing a power injection every 80 lights or every 16 tracks. This practice ensures that the lights at the end of your setup are as bright as those at the beginning, preventing voltage drop which can cause dimming and color inconsistencies. In setups where the light strings extend beyond this limit, adding a power injection involves connecting the midpoint of your LED run directly to the power source. This not only stabilizes the voltage across the entire length but also prolongs the lifespan of your LEDs by reducing strain. Detailed guidelines on how to properly execute power injections are included in our installation manuals, ensuring you can manage this process if you choose to install the kit yourself. If you're not familiar with electrical installations, we strongly recommend consulting with or hiring a professional to handle this aspect of the setup.
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How do I set up the Lux Tracks lighting system correctly?Setting up your Lux Tracks lighting system involves a simple two-part process designed for ease and efficiency. First, the thin base piece of the track needs to be securely screwed into the backing. Once this is in place, the front face of the track simply snaps onto the base. This design allows for quick assembly and disassembly if needed. For the lighting, each LED puck clicks into place on the face of the track. It’s important to pay attention to the orientation of the lights during installation. Each light will have an arrow indicating the correct direction; make sure these arrows point away from the control box. This ensures that all connections are correctly aligned and that your lighting system functions optimally. By following these steps, you can ensure a smooth installation process and enjoy a beautifully lit outdoor space with your Lux Tracks lighting kit. If you have any uncertainties during the setup, consulting the detailed instructions provided or contacting a professional is recommended.
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How do I connect my lights to the WLED controller?Connecting your Lux Tracks lighting system to the WLED controller is a straightforward process that allows you to control and customize your lighting setup via the WLED app. Here’s how to do it: Connect the Controller: Begin by connecting the WLED controller to the power supply. Ensure that all connections are secure and that the polarity (+/-) matches. Attach the Lights: Connect the first segment of your Lux Tracks lights to the controller. Make sure that the connectors align properly and that the arrows on the lights point away from the controller, indicating the direction of the signal flow. Power and Test: Once all connections are made, power up the system. It's a good practice to test the lights at this stage to ensure everything is functioning correctly before proceeding with full installation. Configure the WLED App: Download and install the WLED app on your mobile device. Open the app and connect to the controller by following the on-screen instructions. The app will typically guide you through the process of connecting to your WiFi network and linking with the controller. Customize Your Settings: With the app, you can now customize settings such as color, intensity, and patterns. You can also set schedules and automation according to your preference. If you encounter any issues during setup or cannot connect to the WLED controller, ensure that your mobile device is on the same WiFi network as the controller. If problems persist, refer to the WLED user guide or contact customer support for assistance.
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