Question 1

How do you control the lights?

Accepted Answer

You’ll be able to control the lights with your mobile device on our app.

Question 2

What are all of the colors you can choose from?

Accepted Answer

You can choose from over 16,000,000 colors.

Question 3

How long do the lights typically last for?

Accepted Answer

The lights are rated for roughly 50,000 hours of use. Most people use the lights for around 5 hours a night and at that rate they should last around 15-25 years.

Question 4

Can the lights be used with a timer?

Accepted Answer

Absolutely! Lux Tracks kits can be integrated with timers within the app to enhance convenience and energy efficiency. This accessories can be configured via the WLED app or through additional hardware depending on your specific needs.

Question 5

How energy efficient are Lux Tracks lights?

Accepted Answer

Our LED pucks are designed for high efficiency and low power consumption, making them an eco-friendly and cost-effective lighting solution. The LEDs use significantly less energy compared to traditional halogen or incandescent bulbs and have a longer lifespan.

Question 6

Are the lighting kits safe for outdoor use in all weather conditions?

Accepted Answer

Yes, Lux Tracks lighting kits are rated for outdoor use and are built to withstand various weather conditions, including rain and snow. The weatherproof design of the tracks and LED pucks ensures reliable performance year-round. we always recommend hiding the control box under a soffit.

Question 7

What materials are used in Lux Tracks lighting kits?

Accepted Answer

Lux Tracks lighting kits are built with durability and weather resistance in mind. Our tracks are made from high-quality aluminum, which offers both strength and corrosion resistance, ideal for outdoor conditions. The LED pucks are encased in sturdy, weatherproof materials to ensure long-lasting performance.

Question 8

How do I connect to the WLED app to control my lights?

Accepted Answer

Connecting to the WLED app is straightforward:
1. Ensure your LuxTracks lighting kit is powered and the controller (DigQuad, except in the 50 ft kit) is plugged in.
2. Download the WLED app from your smartphone’s app store.
3. Open the app and follow the on-screen instructions to connect to your lighting system via Wi-Fi. The app allows you to control the lighting colors, patterns, and schedules directly from your smartphone.

Question 9

What controllers come with the Lux Tracks lighting kits?

Accepted Answer

All our lighting kits, except for the 50 ft kit which is Athom or Ericity, come equipped with a DigQuad controller. This controller enables advanced control over the lighting system and is compatible with the WLED app for ease of use and customization.

Question 10

Can I extend or customize my lighting kit?

Accepted Answer

Yes, Lux Tracks kits are designed to be flexible and expandable. You can add additional tracks and lights to extend your setup. Custom options such as different track colors and light temperatures are also available to ensure your lighting perfectly matches your aesthetic needs.

Question 11

What is the installation process like?

Accepted Answer

Lux Tracks kits are designed with DIY enthusiasts in mind:
1. Layout the tracks along the area you wish to illuminate.
2. Connect the tracks with the provided connectors and secure them in place.
3. Insert the LED pucks into the tracks.
4. Connect the power supply and controller as detailed in the included instruction manual.
5. Once installed, power up your system and use the WLED app to adjust your settings as needed.
However we always recommend that you hire a professional to install the lights to limit unforeseen hazards that may arise.

Question 12

Is technical support available if I have issues with installation or operation?

Accepted Answer

Absolutely! LuxTracks provides comprehensive technical support for all our products. If you encounter any issues during installation or operation, please contact our support team through our website or customer service hotline. We’re here to help ensure your lighting experience is seamless and satisfying.

Question 13

What warranty do Lux Tracks lighting kits come with?

Accepted Answer

Lux Tracks is committed to quality and customer satisfaction. All our lighting kits come with a 5-year limited warranty covering defects in materials.

Question 14

Are the LED pucks replaceable?

Accepted Answer

Yes, the LED pucks in our Lux Tracks kits are designed to be replaceable. If a puck needs to be replaced due to damage or at the end of its lifespan, you can easily order replacements from us directly.

Question 15

How do I maintain my outdoor lighting system?

Accepted Answer

Maintenance is minimal for Lux Tracks lighting systems. We recommend regularly clearing debris from the tracks and ensuring that the LED pucks are not covered by soil or foliage to maintain optimal light output. Periodically check connections for corrosion, especially in salty or humid environments, and replace parts as necessary.

Question 16

What is the maximum length I can extend my Lux Tracks system to?

Accepted Answer

The maximum recommended length for a single connected Lux Tracks system varies depending on the power supply and controller capabilities. Typically, you can extend up to 200 feet without needing additional power sources or controllers. For larger installations, additional components may be required to maintain system stability and performance.

Question 17

Are Lux Tracks lighting kits environmentally friendly?

Accepted Answer

Yes, our LED technology is designed for energy efficiency and a lower environmental impact compared to traditional lighting solutions. LEDs consume less power and have a longer lifespan, reducing both energy use and waste.

Question 18

How can I contact customer support if I have questions or need assistance?

Accepted Answer

Our dedicated customer support team is available to assist you with any questions or concerns. You can contact us via email, or through our website’s support portal. We are committed to providing excellent service and support to ensure your satisfaction with our products.

Question 19

Can I install the lighting kits myself or do I need a professional?

Accepted Answer

While Lux Tracks lighting kits are designed with user convenience in mind, we always recommend hiring a professional for installation to ensure safety and the best performance of your lighting system. However, if you possess technical skills and are comfortable with DIY projects, you should be able to install the kit yourself. Detailed instructions are included with every kit to guide you through the process.

Question 20

For the initial setup of your Lux Tracks lighting with the WLED controller using a DigQuad

Accepted Answer

you'll need a computer and a USB-C cord. Here’s a streamlined guide to get you started:
Connect the Hardware:
 • Plug the USB-C cord into the DigQuad and connect the other end to your computer.

• Install Firmware:
 • Install version 14.1 onto the DigQuad. This process will typically involve downloading the firmware and flashing it using a tool like WLED web installer.

• Wi-Fi Setup:
 • Once the firmware is installed, you’ll be prompted to configure your Wi-Fi settings. Enter the password corresponding to your Wi-Fi network to establish a connection.

• Configure Settings:
 • Open the WLED app and navigate to the settings, then go to the "Config" section.

• Adjust LED Preferences:
 • In the "LED Preferences" menu, ensure you enable the "Automatic Brightness Limiter" and set the maximum current to 4000mA to protect your LEDs from overheating.

• Set LED Type and Count:
 • Under "LED Outputs," select the option for "SK6812/WS2814 RGBW" for the type of LEDs you are using.
 • Set the color order to RGB.
 • Input the total count of LEDs you’ve installed in that channel.

• Configure GPIO Pins:
 • Make sure the "GPIO" setting for the main output is set to 16, ensuring correct data signal flow from the DigQuad to your LED setup.

Question 21

How many LED's are in each bulb?

Accepted Answer

There are three per bulb.

LUX TRACKS

Join our mailing list